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User Generated Content how much of it can a business tap into?



Young man planning social media content for a business
User-generated content has a credibility factor that can’t be matched by any amount of ad spending or PR spin | Photo: Mikael Blomkvist

Happy customers not only results in new sales. They can also generate valuable and credible content for your campaigns and social media platforms. Enter user-generated content (UGC); content created by your followers and clients, and one of the most authentic pieces of content you will ever publish in your feed. That’s right. Because, besides bringing a personal point of view instead of a paid advertorial, this type of content can sometimes go viral, giving your brand free exposure far and wide.

I remember once being paid by a global brand to spend a few hours a day researching creative content, testimonials, feedback, and even collages made by customers in Asia and Europe. It was initially part of a mini campaign powered by regional offices, one of those initiatives put in place with a bit of leftover budget at the end of a dead month. However, what I found was so phenomenal that this content became a major awareness campaign. My task was then expanded to reaching out the brand’s biggest fans to bring them on board as well. And yes, I charged for that extra briefing, too.

Depending on how customers relate to a brand and how happy they are with its products, or services, the amount of content that can be lifted off social media, reviews and emails, be it with images or just words, can become almost impossible to measure. Think of it as the modern word-of-mouth – And a positive review or satisfied customer’s endorsement carries a weight that no paid advertisement can achieve.

“User-generated content has an instant credibility factor that can’t be matched by any amount of ad spending or PR spin. Our customers tell our story by conveying their service experience with our Mila technicians – which is overwhelmingly positive. This, in turn, provides our brand partners with measurable customer trust and customer loyalty.” – says Chris Viatte, co-founder of Swiss-based on demand technical support company, Chris Viatte and his team leverage UGC in blogs, although the company’s main way of sharing customer reviews are still through its social media channels with daily posts.

Here, businesses owners and digital experts leveraging user generated content share their best tips on how they are successfully leveraging user generated content as part of their social media strategy to gain new followers and clients.


Use UGC to show your brand actively listens to customer’s feedback

“We use UGC occasionally as a way to better connect with our audience, but also to showcase that we care and listen to what they’re saying. The frequency of using UGC depends largely on the type of business you’re running but for us, as a brand monitoring software aimed at marketing managers, it makes sense to pinpoint all feedback for better data gathering and showcasing this data through case studies. When done right and timely, it helps create a lot better traction and builds an emotional connection with your audience.”

Joy Corkery – Content Marketing Lead at Latana


Give something in return  

“The best way of doing user-generated content is to offer users something in return. Not only does this encourage a ‘fair exchange’ for the user, but more people will submit content leading to a higher standard of content. For example, if you are a cookie company, run a competition in which users submit their best recipes using your product. The winner gets a gift bundle of your products. This will attract high-quality content and improve your reputation as a brand that values its customers.

But be aware that overly frequent UGC campaigns are tiresome and look lazy. Consumers are very smart these days and will detect if you’re taking advantage of them instead of putting in work to generate your own content, especially if the users don’t get much out of contributing with your brand.”

Deepak Shukla – SEO expert and Founder at Pearl Lemon


UGC works because it is authentic
“User-generated content is an integral part of our content strategies for clients – we find that it’s one of the most efficient ways to grow engagement on an Instagram page organically. By utilising UGC, we can spread awareness of a brand whilst ensuring we have additional content to use later – this is especially useful when a brand may not have a lot of their own lifestyle photography.

User-generated content is so effective because it’s authentic. Potential customers of a brand are far more interested in seeing photos of a product/service in action rather than staged eCommerce shots.”

Kirsty Allen – Head of Marketing at Digital Media Team


Put your customers in the spotlight

“In the last 4 months I implemented a UGC strategy to help supplement the content output on the site. The way I did this was to reach out to owners of surf camps all over the world with an offer to interview them. The interview would then be published on my site with a link back to their site. The value proposition for them was in exchange for their time. Their surf camp would get exposure in the form PR, and they would also get a backlink from an authoritative domain. So far it’s worked really well and we’ve published 6 interviews in the last 4 months.”
Marc Bromhall – Founder at Beginner Surf Gear


Remember to give fair credit to UGC creators

“User-generated content can be such a gift, but I always suggest my clients  tread lightly and make sure they are being fair with their usage of created content. Of course, ask the creator for permission before adding this piece of content to your plan. Once you have permission, ensure that the creator is given fair credit when you repost the content by tagging them in the photo and/or tagging them in the caption. Additionally, I always remind brands that I work with that they should not rely solely on User-generated content. Since the content is created without any creative direction, it doesn’t always fulfill all the exact needs of the brand.

Josephine Maida – Owner at public relations agency Maida Media


UGC helped us to go from 0 to 5000 followers
“We use a Facebook group where all of our puppy owners can post pictures and videos of their pups. Most of these users also have Instagram accounts for their puppies, or general puppy accounts for things like pictures and newsletters. We embed those feeds on our website and do reposts on our main socials account while tagging all the accounts involved using appropriate hashtags.

It’s a good balance of user generated content, and it helps us promote our business while also showcasing the accounts for users we’ve worked with or other puppy owners. The results sort of speak for themselves, as we went from 0 to 5000 followers in under 3 years without any kind of advertising.”

Dmitrii Kustov – Digital Marketing Director at LeMitris


Use UGC to amplify the conversation
“We focus our Instagram content on resharing user-generated content from our platform so people can come to our Instagram page and get a first look at our community, as our members love to be involved with the brand and continue their conversations about all things beauty.”

Savannah Scott – content and editorial lead at


Use it with moderation

“User-generated content (UGC) is a fantastic strategy for your digital presence. Not only is it cost effective in that you’re not having to pay to create the content yourself, but it’s coming from your audience – and customers tend to trust others’ experiences a lot more than other sources.

Make use of personalisation and social listening to reach out to your customers, guests and visitors who are talking about you. Share their content (with permission) and link back to them – this alerts them that you’ve picked up on their content, and creates an emotional bond with them.

However, as with any strategy, you need to be careful not to overdo it – if your content mix is too focused on linking to other accounts (especially on platforms like Facebook which penalise you for driving traffic away from them), then you could end up reducing your potential audience.

Depending on the size of your audience and the content schedule you’re working with, you should consider sharing UGC between once and twice a week (for large audiences) to once or twice a month (small businesses).”

Dawn Gribble – CEO at Virtual Solutions Global


Customer feedback posts have higher engagement
“We leverage our user-generated content in two ways for storytelling. One, we choose a testimonial review from a customer who had a technology challenge that was solved by one of our Mila technicians; or two, we share the testimonials themselves without adding any additional context. The pure customer feedback posts garner a 3-4 percent higher engagement rate than other social media posts, so we know sharing real customer stories resonates with our followers.”
Chris Viatte – CEO and co-founder at


Marcio Delgado is a Journalist, Producer and Influencer Marketing Manager working with brands and publications in Europe, America and Asia.


Write Better Copy: the money-maker in business



Typing on a laptop
Every single word you write should have a clear purpose for your business

Here’s how a lot of people feel when they know they have to sit down and write copy:

Snow White running from danger

Snow White is terrified of writing copy

But, when done well…this is what copy can do for you…

Snow White clapping

Snow White used good copy and became rich

Think different.

Open happiness.

Because you’re worth it.

Melts in your mouth, not in your hand.

Just do it.

Just words? I don’t think so.

These slogans are glorious pieces of golden copy. And they have made a lot of people incredibly wealthy.

The biggest money-maker in business is better copy

Think about your business. Think about the time, the sweat, the tears, the work, the missed moments with your partner, your kids, your dog…so that you can build something that sustains your life.

…and then ask yourself if you’ve ever thought any of these thoughts:

My copy sounds like a term paper 

I have blank page syndrome

I’m struggling to find my authentic voice without sounding too corporate

Writing my own copy takes up SO MUCH TIME

It’s so articulate in my head but seems impossible to put into words

I don’t know what the power words are

I have no idea if the copy I write is remotely along the right lines

Yeeeeeeaaaah, I hear you. And I also know WHY you feel that way. You’re missing a key ingredient in your copywriting process. When you have it – the copy writes itself.

What is this key ingredient?

It’s the conversion process.

It’s the journey that moves people to say YES. Using data.

What does that mean? It means that the copy you write is based on science, not a stab in the dark. It’s based on research, not on a whim. It’s based on heatmaps and analytics and best practices, not on a feeling. And that means conversion. And that means more £££s for your business.

3 Steps to Writing Better Copy

Now, obviously, it’s more complicated than this. It’s not just one, two, three, and, BAM! you’re done. Each step requires time, effort, brainpower, and total commitment. That’s why conversion copywriters charge the big bucks. Because they’re not sitting at their desks, meditating, with candles lit, waiting for inspo to hit them.

They are doing research. They are mining for data. They. Are. SCIENCING.

That’s what conversion copywriters are. They’re mini-scientists. Looking at human behaviour. Establishing purchasing trends. Figuring out why people make the buying the choices that they make. So that they can write better copy. And make you oodles more money.

When they have the data they need about an ideal client, they can make magic.

Here’s what you need to do if you want to make like a conversion copywriter and write better copy.

1. Research & Discovery

Analysis. Competitor research. Voice of customer data. Surveys. Heat maps. Click trackers. Your conversion copywriter is gathering intelligence. Like an investigator. Like a PI. You’re Steve Arnott-ing your way through every piece of evidence you can find. And there’s a very important reason for this:

You connect with your audience. Show them that you get them. You share their doubts, frustrations, desires and dreams.  You deepen that connection with them because they can see that you get them. You develop trust, the key ingredient to a sales success story.

2. Writing

Once you have all the juiciness that your research has unearthed, it’s time to start writing. This requires time. It requires that you sift through everything you’ve found and identify the patterns, the recurring messages, the power words people have used, the pain points, desires, beliefs, objections, objectives, dreams, needs, fears, and regrets of your customer or prospect.

As the patterns emerge, the most prevalent information becomes apparent, and you start to create a hierarchy of messaging. You don’t deviate from this. This is your copy bible. This is what you will use to craft a message that shows the reader that you see them, you understand them, and you can help them. This is where the conversion takes place. You’re moving people from point A to point B(uyer).

3. Optimising

Copy is never really finished. It’s a living, growing beast of wonder that is pretty insatiable and is always looking to be improved. Once your copy is written, are you monitoring its performance? Are you A/B testing? Are you tracking the analytics?

Every piece of copy you write (or your copywriter writes) needs to be optimised. You have to see what is resonating and what isn’t. What is converting and what isn’t. What is working and what isn’t. That’s when you can make changes, tweaks, edits, and informed choices about the copy that’s on your website, landing page, emails, and sales pages. It’s the final piece of the copy puzzle – and every conversion copywriter worth their salt should be insisting on it. Because that’s how you write better copy.

From Fear to FABULOUS

Conversion copywriting is a no-brainer: through a very carefully tailored approach, you educate and inspire your audience. You empower them to take steps to choose themselves and change their lives. Conversion is the next logical step for them.

The purpose of conversion copywriting is to move your prospect to say ‘Yes.’ We do this through data-driven storytelling, formulas, and proven persuasion techniques.

It’s not just random writing, hoping something will land. It’s a strategy that makes money.

Every single word you write has a purpose. Every single sentence engages the reader, making them think ‘Is this person inside my head?’ and creates magic.

But it’s NOT magic. It’s a specific blend of impactful storytelling, and data.

It’s filled with high tension, drama, climax, and the final resolution, the ingredients of every good story. And your fairytale ending? Get your mission, message, and product or service out into the world. And raking in them dollah billz.

Snow White high fives her mates

Snow White high fives her fans because she used conversion copy

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MediaCom appointed as global media agency for Klarna



Two female friends shopping online from home
UK mobile mania: 7 in 10 customers shop more often on their mobile devices than before the pandemic | Photo: George Milton

Buy-now, pay-later app Klarna has appointed MediaCom as its global retained media agency of record. The contract began 1st February and MediaCom now executes media buying and planning for the Swedish fintech company’s key markets, including the UK, Spain, Italy, and France.

The agency’s remit excludes North America, where Havas Media Group won the retained account of the retail payments and shopping service last December.

“With this future-facing digital brand undergoing such fast expansion, I have no doubt our expertise and experience across the network will help them see the bigger picture to drive transformation and further growth.” –

Says James Marples, Global Account Director at MediaCom.

The new appointment comes weeks after Klarna released its 2021 mobile shopping report in which the company surveyed more than 13,000 consumers across 13 countries. The study highlights the unprecedented mobile shopping surges in the UK, where strict lockdown policies were in place, 7 in 10 (67%) now shop via their mobile devices more often compared to two years ago – more than in any other country in Europe, especially those that implemented less restrictive measures such as Sweden (54%).

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CATT Marketing Funnel: how to grow your business?



Content, Attention, Trust & Transaction marketing funnel when used with integrated marketing improves the effectiveness of your marketing efforts exponentially

In this ever-expanding internet world where you’ve so much to catch up with, individual prospecting is not scalable. You identify leads, spend energy & resources in convincing them, and if they’re not impressed your efforts are wasted. So, you’re left with no choice but to start from scratch. 

Marketing doesn’t work this way anymore. You can not waste time trying to convince just one person. Instead, you need a system that builds mass trust on its own. 

Today, you will learn how the modern CATT marketing funnel when used with integrated marketing improves the effectiveness of your marketing efforts exponentially.

What is a CATT funnel?

CATT stands for Content, Attention, Trust & Transaction. Here’s what each step means and what actions you should take. 


In this step, you create content to build authority in the market. The goal is to teach the target audience about your existence. You will create content (or product) and share it using blogs, webinars, ebooks, social media, and other channels.


Once you have created content you will need to show it to your audience. Methods like SEO, paid ads, and social media work but you will use those that work for your audience. You might have already figured out who is your target audience and where they spend their time. Include major platforms in your strategy but spend more time building those you’re confident about.


With so many options available to choose from, why would your target audience go with you? They might not remember you in the first interaction. To hook the visitor you need repetitive engagement. By asking them to subscribe to your email list, follow you on social media, or retarget using paid ads you can keep nurturing them.


Once they start trusting you, the final step is to present your offer. But you still need to clear some last-minute doubts. Social proofs, client testimonials, and more help them make the final decision. And that’s when the sale happens.

So this is how the CATT funnel works. Combining it with integrated marketing will help you use it to the fullest. 

What is integrated marketing?

Digital marketing is a vast topic. And its subtopics like content marketing, email marketing, social media marketing are big topics on their own. You can’t get massive results if you use just one or two of them. Instead, you must combine them all. This is called integrated marketing.

In integrated marketing, all steps work on a loop such that you do some work and the system works by itself. Here’s how it works:

  • You drive traffic from SEO, social media, and paid ads to the content you create. 
  • When your audience interacts with the content they also subscribe to your email list or follow you on social media.
  • You keep building trust by sharing social media updates or sending regular newsletters. 
  • Once they trust you, they’re ready to invest.
  • But since the process is automated, new visitors will keep landing on your content and the cycle runs on its own.

This is how combining the CATT funnel with integrated marketing decreases the workload. 

Why use CATT funnel with integrated marketing?

CATT funnel and integrated marketing work with each other’s strengths and help you increase revenue by doing minimal work. Here are some more benefits of using them together:

  • Focus on the right things – By automating the process you will avoid the constant urge for content creation. And you will focus on things that matter such as product creation or tracking the funnel results. 
  • Automation is easy – By using automation tools you can automate most of the steps such as emails and social media.
  • Brand positioning – Having a consistent brand story across all channels will help you build a strong brand image. 
  • Reach larger audiences – By using various channels together you reach more people and grow your customer base.
  • Works on its own – The system works on a loop such that new leads keep entering the funnel and moving ahead.

How to use CATT funnel with integrated marketing?

It’s not difficult to use them together because the CATT funnel is automatically applied with integrated marketing. Here’s how both of them work together.

integrated marketing and CATT funnel

Image Source:



Content marketing is an effective marketing strategy that generates long-term results. No doubt, creating quality content is the backbone of the entire process. Because you will get benefits like social media shares and search engine rankings only if your content is worthy. Quality content helps you build trust and authority. Therefore, you must always focus on providing value through your content.

But content alone won’t do wonders for your business. You still need people to read it. 

Social Media

Social media is the best place to market your content with the potential to reach billions of people. Only quality content and a consistent brand story can help you position a strong brand on social media. Here are your goals with the two:

  • Content should be engaging so the audience shares it and helps you increase your reach. 
  • A strong brand story should be consistently shared across all platforms.

Related: How to use LinkedIn for Business?


Social media requires constant effort. But, SEO brings quality traffic for free. Therefore, SEO must be a part of your strategy. Optimize your content with on-page SEO practices and use social media signals to gain better search engine rankings. Avoid manipulative SEO strategies at all costs if you don’t want to get penalized.

Paid Ads

Paid ads coupled with the above methods speed up the process. Whether social media ads or Google ads, use them to increase traffic or email subscribers. Overall, they’ll help you in making more revenue. 


Email marketing is the most important part of the system because it helps to nurture your audience. No one purchases within their first interaction. Email marketing can help you make that constant communication to build trust. 

Social media, SEO and paid ads will help you grow the email list. Then all you need to do is to hook the subscriber, either by sending them nurturing emails or free quality content, so they become your loyal fans.


When you have established trust, that’s when they make a sale. Or think it this way, when you provide valuable free information that’s when they trust to invest in your paid content.

So this is the integrated marketing process that is built on automation in such a way that each step has many leads and the funnel is working on a loop. 

However, it depends a lot on testing as businesses have different marketing needs. Once you’re successful in enabling a working system you’ll notice benefits like better brand positioning, email list growth, revenue, and more on autopilot.

Final thoughts

Integrated marketing and the CATT funnel work together to create an unbeatable strategy. The best part is you’re targeting many people at one time. Of course, quality content is the heart of all. If you can create valuable content then only the other steps work. 

This process, too, is no overnight success, you will have to keep your marketing efforts consistent to reap the best results. Just by tweaking a bit, you can convert a tiring process into a masterful automated strategy that works for you even when you don’t. 

So, what are you waiting for? Build a marketing strategy combining the CATT funnel and integrated marketing and increase your sales!

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