Lifestyle
How to Keep Airbnb Guests Coming Back to Your Listing
Published
1 year agoon

Over the past few years, many homeowners have turned to Airbnb and similar rental platforms to earn extra income. As a result, in 2024 alone, over 490 million Airbnb nights and experiences were booked worldwide.
While having an accurate listing and a clean space is the bare minimum a host should offer, guests are becoming increasingly selective, and expectations are higher than ever.
I have been using Airbnb since 2014, staying in a variety of accommodations across Europe, South America, and the USA. Over time, I have learned that the quality of communication at the early stages of contacting a host about their rental will, most of the time, define your entire experience.
Based on my experience, in 90% of cases, when a host didn’t make an effort to reply to messages promptly or provide helpful information, their lack of attention was also reflected in their rental space. Whether it was an untidy apartment, missing essentials, or an overall impersonal vibe, poor communication often foreshadowed a disappointing stay.
But what do guests actually look for beyond the basics? And more importantly, what are hosts doing to encourage repeat bookings?
From local insights to handwritten messages, wine, and other personal touches—here’s how Airbnb hosts around the world are keeping their guests happy.
Be Fast and Personal
We don’t have a front desk or on-site staff, just someone who handles cleaning. Still, guests often leave very positive reviews, mostly because they feel we’re easy to reach and quick to respond. We usually answer emails within the hour, and reply to texts within 15 minutes, often even quicker.
A day or two before arrival, we always send a short, personal SMS. It includes simple instructions for using the key box and entering the building. We write these ourselves, and it shows. Many guests mention that the message puts them at ease and clears up any last-minute questions. Even though most of our setup runs without staff, we don’t rely entirely on automation. Quick, personal replies still make the biggest difference. That’s what guests remember, and that’s why they often come back.
Arjan Post, Owner, Ostbacher Stern
Local Experiences Boost Guest Retention
“Having hosted multiple Airbnb properties for more than five years in Dubai has taught me that incorporating a local experience into the stay enhances guest satisfaction and retention greatly. Rather than offering a beautifully designed space, I personalize custom city guides that include offbeat sites, off-menu restaurant spots, and local gems that suit a guest’s preferences. I also partner with local companies – discounts for a local cafe or guided tours—and make the guest immediately part of the city. This local experience enhances their stay to the point that I get repeat bookings and rave recommendations. The greatest Airbnb experience is not about a home; it’s about translating a trip into a local experience.”
Hassan Morcel, CEO, Keys please Holiday homes Dubai
Create a Cozy Guest Experience
“My family and I have been active Airbnb hosts for our property in Uppsala, Sweden, for several years now.
If I were to share one “golden hack” for keeping guests happy and making them want to return, it’s this: create a genuinely welcoming and thoughtful experience through small, personal touches that make the space feel like a cozy home, not just a rental. This goes beyond just cleanliness and basic amenities. For example, our “Welcome Kit” is something guests consistently rave about. We leave a small selection of good-quality olive oil, a few essential spices, great coffee, and always a bit of local chocolate. This is accompanied by a handwritten welcome note. It’s a simple, low-cost gesture, but it immediately conveys a personal touch and makes guests feel truly valued from the moment they step in.”
Germán Ceballos, Head of Marketing, AwardFares
Personalized Welcome Enhances Guest Experience
“We’ve been hosting guests at Domaine Maze Churchill in southwestern France for over two years now—not just as an Airbnb rental, but as part of a full tasting and heritage experience for our cognac clients.
Our golden hack? We treat every guest like they’re part of our story.
When guests arrive, they find a handwritten note on vintage stationery, a personalized welcome tray (with their name calligraphed on a cognac tag), and a small decanter of our private blend to enjoy during their stay. We also include a QR code that links to a digital “House Companion” with local tips, hidden vineyard walks, our Spotify playlist, and even a suggested cocktail pairing for each evening of their visit. Guests tell us they’ve never felt so personally seen—so they come back, and bring friends.”
Jack Churchill, CEO, Domaine Maze Churchill
Communicate Throughout Their Stay
“I’ve a property in Airbnb here in Denver. I’ve been an Airbnb host for over 2 years now and have learned a lot in the process. One of the most important things that I’ve found helpful in keeping my guests happy is to be responsive and communicative throughout their stay.
I make it a point to check in on them regularly either through messaging or by stopping by if they need any assistance. This level of communication not only ensures that their needs are being met, but also allows me to address any concerns or issues they may have in a timely manner.”
Shaun Martin, Founder & CEO, We Buy Houses In Denver
Check-in/check-out process must be seamless
“I’ve been hosting on Airbnb for over two years now in Miami, and one of the golden hacks I’ve learned to keep guests happy is maintaining exceptional cleanliness and organization. A consistently spotless home goes a long way in ensuring guests have a comfortable stay. I also make sure to provide a fully stocked kitchen, including essentials like coffee, snacks, and some local treats. Also make sure the check-in/check-out process is seamless. Quick communication builds trust and helps guests feel like they are well taken care of. These efforts have not only led to happy reviews but also repeat guests.”
Georgi Petrov, CMO, Entrepreneur, and Content Creator, AIG MARKETER
Marcio Delgado is a Journalist, Producer and Influencer Marketing Manager working with brands and publications in Europe, America and Asia.

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Lifestyle
243 arrests made on first full day of Notting Hill Carnival 2026
Published
1 week agoon
August 31, 2026
The Metropolitan Police has confirmed 243 arrests were made during the first full day of Notting Hill Carnival 2026, as the major policing operation continues across west London on Bank Holiday Monday.
The updated figure was released at 11am on Monday, 31 August, following Sunday’s Families and Children’s Day celebrations.
Of the 243 arrests, 97 took place on the approaches to Carnival, with the remainder made within the event footprint itself.
A total of 61 arrests resulted from identifications using live facial recognition (LFR), which has been deployed more extensively around Carnival this year.
Live facial recognition leads to 61 arrests
Sunday’s arrests covered drug and weapons offences, sexual offences and assaults, including attacks on emergency workers.
Live facial recognition has played a prominent role in this year’s policing operation. The technology also identified 26 registered sex offenders, allowing officers to check whether they were complying with restrictions placed on them. Three were arrested for breaching those conditions.
Police also responded to two knife assaults during Sunday’s Carnival. One person suffered a slash injury to the leg and another to the hand. Neither injury was described as life-changing or life-threatening.
Commander Claire Smart, who is leading the policing operation, said: “The organisers have stepped forward significantly across the event, including crowd management, and we have seen the positive progress today. While we have seen a significant number of arrests and interventions by officers, the result of that proactive approach is a welcome reduction in the levels of serious violence seen at the event in previous years.”
She added that nobody involved in delivering the event was complacent, with officers remaining across the Carnival footprint as crowds dispersed and continuing their work overnight and into Monday.
More than 7,000 officers deployed for Carnival
More than 7,000 officers are being deployed across west London over the Carnival weekend, with policing continuing throughout Monday’s main Adults Day celebrations.
The operation began well before Carnival itself. More than 330 people considered by police to pose a significant risk were made subject to bail conditions preventing them from attending.
Police also seized weapons during operations ahead of the event, including 66 zombie knives in north-east London. Another operation in east London recovered 10 zombie knives, 30 flick knives and a machete.
A Section 60 order is also in place for the duration of Carnival, giving officers additional stop-and-search powers to look for weapons.
Notting Hill Carnival is celebrating its 60th anniversary this year, with the Met describing Sunday’s atmosphere as “overwhelmingly positive and celebratory”.
The policing operation continues throughout Bank Holiday Monday, with the Met due to release its next update at 8pm.

Passengers at London Waterloo will now see security dogs patrolling the station as part of a new three-month trial. South Western Railway (SWR) says Waterloo is the first major railway station in Britain to introduce regular security dog patrols.
Three experienced dogs have joined the security team: Cocker Spaniels Riley and Buster and Labrador Flo. The dogs started patrols this month and will provide an extra visible security presence. However, SWR says the move does not relate to any increased security threat.
The trial comes at one of Britain’s busiest transport hubs. Official figures show London Waterloo recorded 70.4 million passenger entries and exits in 2024–25. That made it the second-most-used railway station in Great Britain, behind London Liverpool Street. Waterloo also climbed from fourth place the previous year. The figures underline the scale of the security challenge at a station used by millions of passengers each year.
Meet Waterloo’s new security dogs
Riley, 11, Buster, nine, and Flo, 10, already have years of experience as working dogs. Their three-month assignment at London Waterloo will be their final deployment before retirement.
SWR and Network Rail Wessex have partnered with Alpha Canine Specialists for the trial. The company provides certified security dogs and trained handlers.
“Security needs constant innovation and we’re taking positive steps to reassure our customers that we take their safety very seriously,” said Dan Harrison, Station Manager at London Waterloo.
Harrison also stressed that passengers should not view the patrols as a response to a new threat.
“Deploying these dogs is not linked to any increased threat. It’s simply part of providing more visual deterrence and offering our customers some additional reassurance.”
London Waterloo steps up passenger security
Meanwhile, railway bosses have introduced several other measures to improve safety at London Waterloo and across the SWR network.
Staff now use body-worn cameras to help tackle abuse and assaults. In addition, SWR is renewing and upgrading CCTV across its network.
The railway has also invested in a South Bank BID outreach worker. The worker engages with vulnerable young people around London Waterloo.
These efforts have already gained industry recognition. SWR received maximum marks in the British Transport Police’s Safeguarding on Rail Scheme for the past three years. Station staff at Waterloo also wear shared high-visibility uniforms. As a result, passengers can identify staff more easily when they need help.
Lifestyle
UK Charity provides free coaching for young drivers
Published
4 weeks agoon
August 13, 2026
Young drivers and motorcycle riders aged 17 to 26, have attended a fully funded ‘Skills for the Road’ days at Thruxton Circuit, Andover, last week (5 & 6 August), where they received expert tuition designed to build confidence, improve vehicle control and encourage safer driving and riding behaviours. Additionally, riders were given valuable life-saving skills through event partners DocBike.
The initiative comes as young motorists continue to face a disproportionately high risk of being involved in a collision on Britain’s roads. Department for Transport figures show that young drivers are involved in around one in five serious or fatal car collisions while one in ten motorcycle collisions involve an inexperienced driver; Young male drivers aged 17 to 24 are also four times more likely to be killed or seriously injured than drivers aged 25 and over*.
For young riders, the figures are equally as stark, with more than 1,700 riders under 25 years of age being killed or seriously injured in 2025.
Participants took part in a range of practical sessions covering vehicle handling, hazard awareness, road positioning, observation skills and vehicle maintenance. The training enabled them to safely explore the capabilities of their vehicles/motorbikes in a controlled environment while learning the techniques.
“Ultimately, we want to make our roads safer for everyone, and our young driver and rider days are a big part of that. Young drivers & riders remain among the most vulnerable road users due to their lack of experience which is why opportunities like this matter,” says IAM RoadSmart Road Safety Manager, Shaun Cronin.
“Developing confidence, awareness and good decision-making skills early in a driver’s or rider’s life can have a lasting impact. These sessions are about empowering the next generation to stay safe on the road, while making driving and riding more enjoyable. We hope to expand this programme in the future so that even more young people can benefit from this type of training.”
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