Lifestyle
10 Smart Ways to Deal with Difficult Airbnb Guests
Published
1 year agoon

Running a property on Airbnb can be a profitable and flexible business, but it comes with challenges—especially when hosting difficult guests. While the majority of bookings go smoothly, some guests may push boundaries, ignore house rules, or leave behind more than just luggage. In fact, according to a 2023 report by AirDNA, approximately 4% of stays across the UK result in some form of dispute or damage claim, which can strain a host’s resources and patience.
With Airbnb listings in the UK reaching over 257,000 by the end of 2024 (Statista), it’s increasingly important for hosts to learn how to manage issues diplomatically and protect both their properties and reputations. Here are ten practical and effective tips to help you navigate difficult Airbnb guest experiences.
Set Clear House Rules Before Booking
A well-written house manual and rules section helps prevent misunderstandings. Clearly outline check-in/out times, noise expectations, and use of facilities in your listing description and welcome message.
Use Airbnb’s Messaging System
Keep all communication within the platform. This not only maintains a professional tone but also ensures there’s a verified record in case of disputes.
Respond Calmly and Promptly
When issues arise, reply quickly and professionally. Avoid emotional responses and stick to the facts. Guests may become defensive if they feel blamed or attacked.
Install Noise Monitoring Devices (Legally)
Tools like Minut or NoiseAware allow you to monitor excessive noise levels without recording conversations, ensuring you’re alerted if rules are being broken.
Conduct a Thorough Check-in Walkthrough
If you greet guests in person, walk them through key rules and demonstrate how things work. If you’re remote, a video guide or printed instruction folder is useful.
Don’t Ask for a Security Deposit
Most hosts are not allowed to charge security deposits, either through its Resolution Center or outside the Airbnb platform. However, if a guest, their invitee, or their pet causes damage during a stay or experience reservation, the host can request reimbursement from the guest through Airbnb’s Resolution Center. If Airbnb reviews the case and determines the guest is responsible, their payment method may be charged.
Document Issues Immediately
Take photos or videos of any damages or rule violations and report them through the Resolution Centre as soon as possible. Airbnb typically requires evidence within 72 hours.
Enforce Boundaries Politely
If a guest is overstepping boundaries, send a friendly but firm message reminding them of your house rules. Always reference the rules directly as they appear on the listing.
Leave an Honest Review
Reviews help inform other hosts. Be fair and objective, mentioning both good and bad aspects. Avoid personal criticism; instead, focus on the behaviour relevant to hosting.
Know When to Involve Airbnb Support
If issues escalate, contact Airbnb’s customer support. They can assist with mediation, removal of guests, and potential compensation.
Olivia Miller is a journalist and blogger regularly collaborating with media outlets and writing about entrepreneurship, brand authority and corporate social responsibility (CSR).

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Lifestyle
Why Brits are being told to keep three days of emergency supplies at home?
Published
2 days agoon
September 10, 2026
Brits are being urged to keep enough emergency food and water at home to last several days as the UK faces a growing risk of extreme weather.
Environment Secretary Angela Eagle has encouraged households to prepare for situations where storms or flooding could leave them temporarily without power or water.
The warning comes as an unusually powerful El Niño develops in the Pacific. Its effects vary around the world, but the Met Office says it could increase the chance of wetter and stormier conditions in the UK from October to December.
However, this isn’t a call to panic-buy or fill every kitchen cupboard with tins. The government has recommended keeping basic emergency supplies at home since 2024, covering risks from floods and power cuts to water outages.
The latest warning is instead putting renewed attention on how prepared UK households actually are.
What emergency food supplies should you keep at home?
Government advice recommends keeping food that doesn’t need cooking, such as tinned meat, fruit and vegetables. A manual tin opener is also useful – particularly if the power is out and the electric one suddenly becomes an expensive kitchen ornament.
Water matters too. The government recommends at least 2.5 to three litres of drinking water per person each day, although around 10 litres per person would provide additional water for basic cooking and hygiene.
Other useful emergency supplies include a torch, batteries, a battery or wind-up radio, a portable power bank, first-aid supplies and essential medication.
Crucially, households aren’t being told to rush out and buy everything at once. The government’s advice is to gradually build up supplies that suit the needs of the people – and pets – living at home.
Four in 10 households don’t have enough food to last three days
The timing of the warning is significant because recent government research suggests many households remain poorly prepared.
A survey of 10,791 UK adults found that 60% had enough non-perishable food requiring no cooking to last their household for around three days. That’s down from 66% in 2025.
Water supplies appear even more limited. Based on the recommended three litres per person per day, just 4% of respondents reported enough bottled water to cover their household for at least three days.
Cost is one reason people aren’t better prepared. Almost three in 10 respondents said a lack of money had stopped them taking further steps, while 18% said they simply didn’t have enough storage space.
Meanwhile, the National Audit Office has warned that extreme weather, disease and cyber-attacks pose increasing risks to Britain’s food supply chains. The UK imports more than a third of its food, adding another potential vulnerability when major disruption occurs.
Lifestyle
243 arrests made on first full day of Notting Hill Carnival 2026
Published
2 weeks agoon
August 31, 2026
The Metropolitan Police has confirmed 243 arrests were made during the first full day of Notting Hill Carnival 2026, as the major policing operation continues across west London on Bank Holiday Monday.
The updated figure was released at 11am on Monday, 31 August, following Sunday’s Families and Children’s Day celebrations.
Of the 243 arrests, 97 took place on the approaches to Carnival, with the remainder made within the event footprint itself.
A total of 61 arrests resulted from identifications using live facial recognition (LFR), which has been deployed more extensively around Carnival this year.
Live facial recognition leads to 61 arrests
Sunday’s arrests covered drug and weapons offences, sexual offences and assaults, including attacks on emergency workers.
Live facial recognition has played a prominent role in this year’s policing operation. The technology also identified 26 registered sex offenders, allowing officers to check whether they were complying with restrictions placed on them. Three were arrested for breaching those conditions.
Police also responded to two knife assaults during Sunday’s Carnival. One person suffered a slash injury to the leg and another to the hand. Neither injury was described as life-changing or life-threatening.
Commander Claire Smart, who is leading the policing operation, said: “The organisers have stepped forward significantly across the event, including crowd management, and we have seen the positive progress today. While we have seen a significant number of arrests and interventions by officers, the result of that proactive approach is a welcome reduction in the levels of serious violence seen at the event in previous years.”
She added that nobody involved in delivering the event was complacent, with officers remaining across the Carnival footprint as crowds dispersed and continuing their work overnight and into Monday.
More than 7,000 officers deployed for Carnival
More than 7,000 officers are being deployed across west London over the Carnival weekend, with policing continuing throughout Monday’s main Adults Day celebrations.
The operation began well before Carnival itself. More than 330 people considered by police to pose a significant risk were made subject to bail conditions preventing them from attending.
Police also seized weapons during operations ahead of the event, including 66 zombie knives in north-east London. Another operation in east London recovered 10 zombie knives, 30 flick knives and a machete.
A Section 60 order is also in place for the duration of Carnival, giving officers additional stop-and-search powers to look for weapons.
Notting Hill Carnival is celebrating its 60th anniversary this year, with the Met describing Sunday’s atmosphere as “overwhelmingly positive and celebratory”.
The policing operation continues throughout Bank Holiday Monday, with the Met due to release its next update at 8pm.

Passengers at London Waterloo will now see security dogs patrolling the station as part of a new three-month trial. South Western Railway (SWR) says Waterloo is the first major railway station in Britain to introduce regular security dog patrols.
Three experienced dogs have joined the security team: Cocker Spaniels Riley and Buster and Labrador Flo. The dogs started patrols this month and will provide an extra visible security presence. However, SWR says the move does not relate to any increased security threat.
The trial comes at one of Britain’s busiest transport hubs. Official figures show London Waterloo recorded 70.4 million passenger entries and exits in 2024–25. That made it the second-most-used railway station in Great Britain, behind London Liverpool Street. Waterloo also climbed from fourth place the previous year. The figures underline the scale of the security challenge at a station used by millions of passengers each year.
Meet Waterloo’s new security dogs
Riley, 11, Buster, nine, and Flo, 10, already have years of experience as working dogs. Their three-month assignment at London Waterloo will be their final deployment before retirement.
SWR and Network Rail Wessex have partnered with Alpha Canine Specialists for the trial. The company provides certified security dogs and trained handlers.
“Security needs constant innovation and we’re taking positive steps to reassure our customers that we take their safety very seriously,” said Dan Harrison, Station Manager at London Waterloo.
Harrison also stressed that passengers should not view the patrols as a response to a new threat.
“Deploying these dogs is not linked to any increased threat. It’s simply part of providing more visual deterrence and offering our customers some additional reassurance.”
London Waterloo steps up passenger security
Meanwhile, railway bosses have introduced several other measures to improve safety at London Waterloo and across the SWR network.
Staff now use body-worn cameras to help tackle abuse and assaults. In addition, SWR is renewing and upgrading CCTV across its network.
The railway has also invested in a South Bank BID outreach worker. The worker engages with vulnerable young people around London Waterloo.
These efforts have already gained industry recognition. SWR received maximum marks in the British Transport Police’s Safeguarding on Rail Scheme for the past three years. Station staff at Waterloo also wear shared high-visibility uniforms. As a result, passengers can identify staff more easily when they need help.
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