Implementing an instant messaging (IM) system in your workplace and prioritising it as the main form of communication for employees may actually prove to boost business productivity and overall business performance!
Many employees are preferring IM over email and phone calls, so if you’re thinking about championing IM in the workplace, here are 5 reasons to encourage you to do so for your employees:
- Seamless and quick communication between employees
Compared to email and phone calls, IM is a relatively faster way for employees to communicate without disrupting their usual work tasks. Messages are easily sent without the need to write a formal email or schedule a phone conversation at a time that is suitable for the parties involved.
In addition, phone calls can unnecessarily drag on, whilst emails can sometimes take a while to send and be received, making IM appear to be the best communication channel out of the three for quick and efficient communication between employees.
- Improved productivity with multi-tasking
IM fosters interpersonal communication, enabling collaboration to thrive in workplaces. This is done through the ease of multi-tasking with IM compared to email and phone calls that may sometimes require employees’ full attention. With IM, employees are able to quickly send messages and carry on with their tasks as usual. As a result, you can expect boosted productivity within the workplace.
- Additional features make it worth it
If you are new to the concept of unified communications, it would be a good idea to read through a beginners’ guide to unified communications to fully understand why IM is a great asset to the workplace, especially for employees. In particular, you may find that the extra features of IM platforms are what also makes it better than email or phone calls for employees.
For example, the ability to send GIFs or share screenshots and other images can be a great way for employees to improve relationships with each other – as long as they abide by messaging guidelines set by the company such as no bullying or harassment.
- Ideal for employees who may become anxious during calls
For employees who tend to get anxious when it comes to phone or video calls, IM is a suitable alternative for them to communicate with others. Although they may require to take part in phone or video calls in the future, having the option of IM can help reduce the need for such calls as communication can easily be done via messages.
However, this does not mean that you should eradicate email and phone/video calls in your workplace. Many employees still use email and phone calls, and they can be particularly useful for B2B communication – but for communication within the workplace, your employees may simply prefer IM.
- Easy and simple to use
IM is a communication channel that is used in workplaces across the globe, with statistics showing in 2021 that 70% of professionals used IM platforms daily. This is not surprising considering that IM is very simple and easy to use, with most IM platforms having a user-friendly interface. Unlike emails that may require some etiquette, IM is much more convenient to use.